WordPress Support Plans
There are a number of options depending on the level of WordPress Support you need. Take a moment to read and select the most appropriate option for your website.
- Suitable For Brochure Style & Low Traffic Websites
Basic Monitoring, Updates & Security
- WordPress Core, Plugin & Theme Updates
- Monthly Cloud Backups
- Website Hosting Support, Monitoring & Optimisation
- Cloudflare CDN Integration & Support
- SSL Certificate Installation & Support
- Security Monitoring
- Uptime Monitoring
- WordPress How-To & Help Video Library & Manual
- Security, Hack Prevention And Security
- Website restore if the website is hacked or compromised
- Premium Plugin And Theme Set License Renewals (Basic)
- Support for Plugin, Theme & WordPress fixes only
- Out Of Scope Tasks: 10% reduction on standard pricing
- Standard Business Generating Enquiries
Everything In LITE Plus...
- Premium Plugin And Theme Set License Renewals (Plus)
- Spam comment monitoring and removal
- Google Safe Browsing Daily Scan
- Broken Link Monitoring & Fixes
- Uptime Monitoring
- Performance & Speed Optimisation
- Minor Content Tweaks And Updates
- CRM Integration & Support
- Google Tag Manager Setup & Integration
- Facebook Pixel Integration
- Heatmaps and Click Maps
- Support for small tasks up to 30 mins each (Max. 3 hrs / mth)
- Out Of Scope Tasks: 20% reduction on standard pricing
- Essential for eCommerce, Membership, Event & Lead Gen Sites. Everything In PLUS Plus ...
- Premium Plugin And Theme Set License Renewals (Pro)
- Premium Load Speed Monitoring and Optimisation
- Advanced CRM Integrations & Support
- Advanced Zapier Integrations & Support
- Google Conversion Tag integration
- Google Goals Setup
- Facebook Event Assistance and Support
- Support to build landing pages
- Support with eCommerce products
- Support with memberships and courses
- Google MyBusiness Optimisation
- Support for small tasks up to 1 hour each (Max. 6 hrs / mth)
- Out Of Scope Tasks: 30% reduction on standard pricing
Note: The BASIC Plan is a Legacy Plan No Longer Offered. Any sites on that plan will continue at that rate and the inclusions are the first 7 items in the LITE Plan. To upgrade choose one of the plans above to upgrade to or send a message with a request for a prorated upgrade.
Websites need regular tune-ups just like a car
A website is an active with 'moving' parts that need regular attention and 'tuning up'.
As technology and software advances the website needs to be kept up to date and regularly optimised to perform at its best.
Done regularly the website can run for years without a hiccup.
If neglected, the website can become bloated and slow, and often vulnerable to malware and exploits that can be expensive to fix.
WordPress tutorials and help library
All plans include access to our WordPress resource library with video walk-throughs, website manual and help guides.
Many questions you have on how to manage your website are contained there and available 24/7.
If you have staff or Virtual Assistants, they are able to access the library also the assist them in their work on the website.
The information is regularly updated to the current release of the WordPress version.
Premium Plugin & Theme Licenses
We have developer licenses to a number of paid premium themes and plugins.
If you have any of those our developer license covers your renewals of those licenses, so you don't need to pay the annual fees.
Often the costs of these license renewals annually can balance out or exceed the payment on your Website Support plan annually.
You may also request other premium plugins to be added to your website that are covered by our developer license without having to fork out more money.
Fortunately, when you have website support with us, you are covered by our Hack Guarantee.
Should you discover malware or your website is hacked, then it is cleaned up or restored from the most recent 'clean' backup at no additional cost.
It doesn't matter how many times this occurs, with the Hack Guarantee you will never pay anything additional to have your website cleaned and restored.
N.B. it can cost upwards of $500 - $1,500 to pay to have a website cleaned and restored after being hacked - and that excludes reputational and SEO damage.
After a website is hacked, part of the clean up is to ensure additional security measures are implemented to minimise it reoccurring. Your website is safe when you place it in our care.
Often website run smoothly, but issues and problems do occur. When this happens and you don't know how to fix it or don't have the time, your support team will resolve these quickly because they know what to do.
The get the best from your website it needs your regular attention for management and maintenance.
The ultimate responsibility for the maintenance and management of your website rests with you and your business. A support plan is designed to assist you with this, provide some helpful tools and ensure you are able to give the best experience for your users and your business.
As soon as you sign up, your website is added to the support schedule.
The very first thing that happens is we take a full backup and store it securely off the server. This is done just in case there is a problem requiring a point to roll back to.
There are regular tasks we do that happen in the background like backups, optimisations, malware monitoring, uptime tracking.
Other tasks you can submit a support request for.
If you notice an issue or need assistance simple lodge a support request with the form on the support page or send an email. These will be queued in the support system immediately and usually resolved within a business day.
It depends on the task. Minor changes are often completed within 4- 8 hours. Larger issues can take up to a day. The aim is always to provide same day turnaround.
The team will communicate with you by email. When you receive an email, please respond in a timely manner.
If a discussion is required, you will receive an email with a link to book a time.
If you do not respond, we may not be able to complete the work required quickly or at all.
N.B. Not responding to communication invalidates any guarantee or refunds.
We guarantee to fix and resolve all issues, to 100% satisfaction. If you are not happy that the issue is resolved, our team will go out of their way to ensure it is resolved. If it is not then we are happy to refund that month's payment.
Of course! You can upgrade, downgrade, change and cancel your plan at any time. You’re not tied to a long term contract. For some websites a recommended minimum plan my be required for the level of assistance and work needed. If that is the case, you will be notified when you sign up.
Note: If you subscribed to a WordPress Website Design product you can either downgrade your support plan at the end of 24 months or you can pay out the remaining term of the plan on a pro-rata basis and downgrade at the end of the current month.
Of course, we don’t want you to leave but you have the option to terminate at time. Simply let us know and your service will stop at the end of the current month.
Once you select and pay for your plan, you will provide login details in a secure form for WordPress and your Web Host.
We will also perform an initial site audit to identify any issues needing attention immediately, and make recommendations on anything we find.
Hosting is a critical contributing factor for speed and performance of a website. If your host is not performing well we are able to recommend suitable website hosts that are fast, reliable and affordable.
- If your website is on a shared host we would recommend a host where your website is the only one on the server.
- We would also recommend not hosting email on the same server as your website and suggest Google Workspace as a robust email host.
We can help with moving your website and email to better alternatives to improve performance, reliability and security.
At this stage these plans are for WordPress Websites.
Other platforms like Wix, SquareSpace, Weebly, Kajabi, ClickFunnels, etc are not supported.
This may change in the future if there is sufficient demand.
However, you are welcome to submit a one-off support request for any of these platforms and we will let you know if we can help at our casual rates or recommend you to a specialist in that platform.
Often web hosting companies back up the server your website is hosted on, but these should not be relied upon.
If the whole web server is hacked, then it can be difficult to get a clean backup of just your own website, as they try to recover the server. This can sometimes take days, and sometimes has taken weeks.
If a web server goes down due to malware or an attack, then the backups saved to the server may also be inaccessible and compromised.
Some web hosts charge additional fees to retrieve a copy of a stored backup.
The safest way to back up is to a secure remote cloud storage facility like we offer.
These backups can be restored often in a matter of minutes, and can be deployed to another web host quickly in the event of catastrophic web server failure (which happens more often that you may hear about).
If you need work that are outside what these support plans cover, you can submit a special support request.
We will be in touch to discuss the work and provide you with a fixed price quote and estimated timeframe.
If you are happy to proceed, you accept the quote, make payment and the work will be completed by the team.
When you have one of the plans, your quote will be at a special rate which is less than the standard casual pricing.
The plans cover 1 WordPress Website. Each website needs it's own plan.
If you have more than 3 WordPress Websites please submit an enquiry for an Enterprise options.
Requests should fall within the following categories:
- Styling elements with CSS
- Content population & image manipulation
- Creation of basic graphics (e.g. buttons, banners, etc.)
- WordPress consulting (advice and support)
- Theme/plugin audits
- Plugin installation and implementation
If you are unsure about the whether or not a request meets these criteria, submit it as a ticket to our support system and we will either accept the ticket or deny the ticket based on managerial approval.
Examples of requests which are outside the scope of these plans include items like
- Website redesign
- Landing page design
- Custom plugin development
- Custom theme development
- Search marketing/SEO services
- Any fix estimated to exceed 60 minutes of work
We will let you know when any request falls outside the scope and will provide you the option of a fixed price quote at the special rates provided in each plan.
These rates are less than the standard casual rates.
For work that falls outside the scope of these plans or for casual, one off jobs, the following rates, terms and conditions apply:
- Minimum time block is 15 minutes.
$45 + GST per time block
- Work estimated to be less than $500 +GST will not be quotes. An invoice will be issued for actual time spent.
- Work estimated to be more than $500 will be quoted with a fixed price.
- Any variations to the scope in a quote may need a quote variation.
- All work must be agreed to as per our approval process prior to commencement.
- Unless agreed otherwise, payment is due prior to commencement of work.
Have questions or need more information?
If you have any questions or would like more information, or would like to speak with us for any reason, please open a Messenger Chat on the bottom right of this page or send a message.
Access to WordPress Manual, How-To Videos, guides ... and more all included!
To help you, your staff and your team work with your website, you will have access to a special 'member only' area with:
This is a PDF Guide which is updated at every new release or WordPress to help you manage your website.
There are over 136 professionally made, short how-to tutorial videos to help you with thinks like creating pages, blog posts, uploading images, embedding videos, making a contact form, selling products, Google analytics, and so much more
Valuable time saving and useful tools are included in the Resources section. Many of these are essential for the smooth running, measuring, tracking and speed of your website. Just a few of the tools include compressing images without sacrificing quality, discovering what questions people are searching for that you can provide answers to in a blog post (awesome for SEO), find out who is linking to your website, wher to get great quality images you can use on your website for free, ... More and more resources are being added regularly.
Over the years, people have asked hundreds of questions on how to accomplish simple to more complex things with their website. These include making a conditional form, showing different content on a page depending on whether it is being viewed on mobile or desktop, split testing pages to see which wells more, sending a newsletter automatically from a collection of blog posts on the website, ... You can even ask a question and often the answer will be created into a how-to article posted in this area.
Seminars & Events
You will have access to many of the events and seminars run on helping you harness the power of online marketing, tools and strategies to run your business more effectively, profitably and saving you time to enjoy yourself.
100% Satisfaction Guarantee
Our team have years of experience with WordPress and have a high level of competency and problem solving skills. We go the 'extra-mile' to resolve any issues and often there is always a solution, which is implemented proficiently and professionally.
We don't take shortcuts like some developers do to save time. Our team are thorough and have pride taking care of your site. If you are not satisfied, you can request a the month payment free. Having said that we will work until the issue is resolved and you are 100% happy.
You never have to pay for these licenses again
Our developer licenses cover all of these ... and more coming!
Add up what you are currently paying for the licenses on your website each year and often this is more than you will be investing in one of these support plans, so it makes sense sign up doesn't it?
There are many WordPress Support Businesses to choose from but this is Why our clients overwhelmingly choose us to look after their websites!
Nik and his team have been an amazing help … He was able to quickly identify an issue and just as quickly resolve it. We’re really grateful for his kind and patient approach to helping us!
PodcasterRidiculously Human Podcast
Surfers Paradise, QLD, Australia
Honest and Upfront and I TRUSTED him
I have used Nik’s services … Nik was the easiest to deal with. He explained everything in my terms and he connected all my tech.
CEOThe Communication Queen
Always Go Away With New Knowledge
Love these weekly zoom calls about online business. I don’t mind who Nik has on to present, I just turn up because I always go away with new knowledge.
OwnerMrs Red's Art Room
Nik and his team have performed miracles … Nik was very quick to resolve this and many issues quickly. Thank You … !!!!!!!!!!!!
ChiropractorSurry Hills Chiropractic
Sydney, NSW, Australia
I recently had a business consultation with Nik Cree from SmashGo and I cannot recommend him more highly. He first sought to understand my business challenges before offering any information, which was very refreshing. He then provided me with insightful information of a technical nature. He also generously offered several of his key contacts to help support me further, which have already proved fruitful and provided further opportunities for me to connect with the right people. Outstanding!!
Business OwnerDating Like A Boss
Nik Cree has been fantastic in sharing his knowledge and expertise.
OwnerB Styled For Life
Gold Coast , QLD, Australia
Have a one-off job request?
If you don't want a website support plan you can still submit a request. Please be as detailed as possible to allow the work to be assessed and a quote provided. You are also welcome to ask any questions to determine whether a one-off work request or support plan is more suitable.